HOSPITALITY ASSURED ANNUAL FORUM
 The annual forum of organisations accredited to the Hospitality Assured Standard for Service and Business Excellence was held at Warwick Conferences on 3rd June, a lively affair with much positive feedback from those involved in the scheme.
General Manager of The Ritz, London
“The immediate benefit to the hotel is shown in an increase in job satisfaction and staff loyalty which in the long term results in higher levels of staff retention. This provides a consistency with the front line staff which will generate repeat business from our customers.”
TQM Facilitator, Edinburgh International Conference Centre
“What all aspiring and professionally run businesses want is – delighted customers, profitable results, and a business that is expanding. Hospitality Assured has given us a road map to help us achieve these results. Since being accredited with HA-M in 2000, the EICC has increased its client delight by 9%, increased profit by 200% and grown our business by a minimum of 35% depending on which measure of growth is used.”
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