“A very thorough examination of what we do and how we do it ... we covered much useful ground. Many people you spoke to were apprehensive before you got to them, relieved after you had finished with them, and grateful in retrospect for the opportunity the whole event presented them. I rate these sessions very highly and am sure they have contributed to a noticable improvement in the way that our businesses actually work.”
Director of Quality, Isis Research

“Our people find having to justify their actions to an outside Assessor quite a challenge and it is something they take very seriously. Thank you for also taking it seriously and for working so hard when you visit us.”

“Many thanks for your time. The Club are very grateful for your help and support in getting us through the assessment day.”
Operations Manager VSC

“Careful, considerate and probing assessment of our operation”

“Following your assessment visit, the comments drawn from both our Chairman and CEO showed that Quality really does in fact go top down”

“In order to keep our customers totally satisfied with our product offering and service we took the decision many years ago to go for ISO accreditation and chose MQA as our partner in this endeavour.”

“The support and guidance received from MQA and their assessors has proved invaluable in maintaining our position as the biggest and most reliable supplier in our industry”
Quality Manager Skillbond Direct

“Far from being a necessary evil, assessments conducted by MQA give us a different perspective on our business practice, and provide us with valuable insight to resolving issues, as they are able to bring us years of experience”

“We have no hesitation in recommending MQA as a quality system partner”

“MQA have been at the forefront of assessing GP practices for a range of quality schemes. We have been proud to be associated with MQA for assisting us to provide a quality service to our patients via ISO 9001:2000”
Executive partner, Richford Gate Medical Practice

“We value the people we see from MQA as they are experienced in assessing companies in our sector, have had senior posts in commercial life, and of course come with deep knowledge and understanding of the Standards we are assessed on.”
TNS Global Research

“We have become much more customer focused as a result of our 11 year involvement with MQA. Our regular visits by their professional assessors help to ensure our products keep on evolving to our customers’ satisfaction”
Training & Quality Services Manager, The Chartered Institute of Marketing

“Our processes are becoming ever more streamlined in line with our commitment to provide a quality service. Continuous improvement with reference to ISO Accreditation, has become integral within our organisation culture.”

“Our choice of suppliers and relationships with them are built with the ISO Standard in mind. The review process helps to ensure that we get the best out of our suppliers and helps prevent escalation of problems thus ensuring consistency of service and delivery”

“We have always found MQA Assessors to be highly experienced and professional; their observations have been extremely constructive and the recommendations made have helped us to improved the service we provide our customers”
Andrew Irving Associates, Market Research

“It is a pleasure working with MQA and I look forward to visits from the MQA team”
Director of leading Market Research organisation

“I am absolutely delighted with the report and feedback ... Here’s to continual business improvement!”
Mansfield District Council