MQA offers a comprehensive range of public and in-company Training Courses for each of the standards assessed. Tailored for your market sector and designed with a full understanding of your business, MQA training courses cover the following subjects:

Introduction to ISO 20252 for Market Research - a 1 day workshop. contact us for more information

Understanding ISO 9001-2008
Understanding the MQA 01 Specification for Marketing, Sales and Customer Assurance
Internal Auditor Training
Documenting a Quality System
Role of a Quality Manager
Project Management and Implementation of a Quality System
Understanding ISO 20252 (MRQSA) Standard and Documentation
Hospitality Assured Training Workshops
Internal Auditor Training for Hospitality Assured

Click here or call for more information

Understanding ISO 9001-2008
A one-day course designed to give a general understanding of the requirements of ISO 9001:2008. (The ne updated version of the standard launched in November 2008)

Understanding the MQA 01 Specification for Marketing, Sales and Customer Assurance
A one-day course designed to give an understanding of how ISO 9001 can be applied to the functions of Marketing, Sales and Customer Service by using the MQA 01 Specification.
In addition to considering the requirements in ISO 9001:2008, you will be briefed on the specific requirements in the Specification covering:
Business Plans
Marketing and Sales Plans
Code of Conduct
Marketing and Sales Operations
Customer Assurance
Resources, Personnel, Training and Organisation Structure

*Spaces available on 29th January 2010 workshop to be held in Milton Keynes, Bucks. Click to ask for info and or book a place

Internal Auditor Training
A one-day course introducing delegates to the fundamental concepts of the internal audit process, covering:
How auditing is used to monitor a company’s quality management system and processes
How to plan and carry out an internal audit
How to use information from an internal audit to make changes and improve performance.

Practical workshops based on real life scenarios are used throughout the course to provide delegates with plans and checklists, which can immediately be used to effect in the workplace.

Documenting a Quality System
A one-day course designed to help you set up a documented quality system which will help your company measure the effectiveness of all processes and procedures.

Role of a Quality Manager
A one-day course, designed to assist quality managers set up and establish improvement teams, improve internal and external communications and establish an effective quality system which delivers quantifiable benefits.

Project Management and Implementation of a Quality System
Naturally, everyone in a company will be affected to some degree when a company implements a quality system. This course gives a ten-point plan, which ensures that the project meets the needs of the business, as well as involves everyone who will be affected.
A one-day course covering:
Information gathering
Department or function review
Formulating the detailed plan
Communicating the project
Finding facilitators -key people
Establishing and implementing training requirements
Setting up mini-projects and documenting the system
Setting up an internal audit system
Communicating, reviewing and recording progress
Management review

Understanding ISO 20252 (MRQSA) Standard and Documentation
The ISO series generally covers the requirements for managing a company against 20 specific headings. This Standard ISO 20252 developed as an international standard derived from what was the BS 7911, covers every area of market research. It adds performance criteria and minimum standards of operation to research and data processing into a more industry-related form of communication.

A one-day course carried out either on site or a designated location, covering: - Introduction to the Standard
Finding your way through the Standard
How the Standard applies to your organisation
Summary of the Standard’s requirements
Gap analysis
How to prepare for assessment
What the assessment body looks for
How to minimise documentation bureaucracy
Ensuring user-friendly procedures
Documenting a procedure

Hospitality Assured Training Workshops
Understanding the requirements of the Hospitality assured Standard for Service and Business Excellence and how the requirements relate to the EFQM Business Excellence Model.

A one-day course designed to give a general understanding of the requirements of the Hospitality Assured Standard and what evidence MQA will be seeking during an external Assessment.

Internal Auditor Training for Hospitality Assured
A two-day course introducing delegates to the fundamental concepts of the internal audit process, covering:
How auditing is used to monitor a company’s quality management system and processes
How to plan and carry out an internal audit
How to develop checklists which can be used as the basis for internal audits and meet the requirements of the Hospitality Assured Standard.

Practical workshops based on real life scenarios are used throughout the course to provide delegates with plans and checklists, which can immediately be used to effect in the workplace.