MQA offers a comprehensive range of public and in-company Training Courses for each of the standards assessed. Tailored for your market sector and designed with a full understanding of your business, MQA training courses cover the following subjects:
NEW* Introduction to ISO 20252 for Market Research - a 1 day workshop.
Next workshop is Monday 29th January 2007 - click or call to book or find out more
contact us for more information
Understanding ISO 9001-2000
Understanding the MQA 01 Specification for Marketing, Sales and Customer Assurance
Internal Auditor Training
Documenting a Quality System
Role of a Quality Manager
Project Management and Implementation of a Quality System
Understanding BS 7911 (MRQSA) Standard and Documentation
Hospitality Assured Training Workshops
Internal Auditor Training for Hospitality Assured
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Understanding ISO 9001-2000
A one-day course designed to give a general understanding of the requirements of ISO 9001:2000.
Understanding the MQA 01 Specification for Marketing, Sales and Customer Assurance
A one-day course designed to give an understanding of how ISO 9001 can be applied to the functions of Marketing, Sales and Customer Service by using the MQA 01 Specification.
In addition to considering the requirements in ISO 9001:2000, you will be briefed on the specific requirements in the Specification covering:
 Business Plans
Marketing and Sales Plans
Code of Conduct
Marketing and Sales Operations
Customer Assurance
Resources, Personnel, Training and Organisation Structure
Internal Auditor Training
A one-day course introducing delegates to the fundamental concepts of the internal audit process, covering:
How auditing is used to monitor a company’s quality management system and processes
How to plan and carry out an internal audit
How to use information from an internal audit to make changes and improve performance.
Practical workshops based on real life scenarios are used throughout the course to provide delegates with plans and checklists, which can immediately be used to effect in the workplace.
Documenting a Quality System
A one-day course designed to help you set up a documented quality system which will help your company measure the effectiveness of all processes and procedures.
Role of a Quality Manager
A one-day course, designed to assist quality managers set up and establish improvement teams, improve internal and external communications and establish an effective quality system which delivers quantifiable benefits.
Project Management and Implementation of a Quality System
Naturally, everyone in a company will be affected to some degree when a company implements a quality system. This course gives a ten-point plan, which ensures that the project meets the needs of the business, as well as involves everyone who will be affected.
A one-day course covering:
Information gathering
Department or function review
Formulating the detailed plan
Communicating the project
Finding facilitators -key people
Establishing and implementing training requirements
Setting up mini-projects and documenting the system
Setting up an internal audit system
Communicating, reviewing and recording progress
Management review
Understanding BS 7911 (MRQSA) Standard and Documentation
The ISO series generally covers the requirements for managing a company against 20 specific headings. However, BS 7911 (MRQSA) covers every area of market research taking the most relevant parts of ISO 9001 and all parts of IQCS. It adds performance criteria and minimum standards of operation to research and data processing into a more industry-related form of communication.
A one-day course carried out either on site or a designated location, covering: - Introduction to the Standard
Finding your way through the Standard
How the Standard applies to your organisation
Summary of the Standard’s requirements
Gap analysis
How to prepare for assessment
What the assessment body looks for
How to minimise documentation bureaucracy
Ensuring user-friendly procedures
Documenting a procedure
Hospitality Assured Training Workshops
Understanding the requirements of the Hospitality assured Standard for Service and Business Excellence and how the requirements relate to the EFQM Business Excellence Model.
A one-day course designed to give a general understanding of the requirements of the Hospitality Assured Standard and what evidence MQA will be seeking during an external Assessment.
Internal Auditor Training for Hospitality Assured
A two-day course introducing delegates to the fundamental concepts of the internal audit process, covering:
How auditing is used to monitor a company’s quality management system and processes
How to plan and carry out an internal audit
How to develop checklists which can be used as the basis for internal audits and meet the requirements of the Hospitality Assured Standard.
Practical workshops based on real life scenarios are used throughout the course to provide delegates with plans and checklists, which can immediately be used to effect in the workplace.
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Other courses and workshops include:
- Problem Solving
- Strategic Business Planning
- Marketing Planning
- The Service Promise ... your customer promise
- Cost of Ownership .. How to build partnerships and better business
- Benchmarking
All above courses and workshops are linked to EFQM
Call or click for more information
Course Calendar coming soon...
"The immediate benefit to the hotel is shown in an increase in job satisfaction and staff loyalty which in the long term results in higher levels of staff retention. This provides a consistency with the front line staff which will generate repeat business from our customers."
General Manager of The Ritz, London
"What all aspiring and professionally run businesses want is - delighted customers, profitable results, and a business that is expanding. Hospitality Assured has given us a road map to help us achieve these results. Since being accredited with HA-M in 2000, the EICC has increased its client delight by 9%, increased profit by 200% and grown our business by a minimum of 35% depending on which measure of growth is used."
TQM Facilitator, Edinburgh International Conference Centre
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