A Practical Guide to ISO 20252 (MRQSA)
"Implementation made easy"
Who will benefit?
All companies yet to be registered to ISO 20252 (MRQSA), whatever their size or speciality including qualitative, quantitative and fieldwork organisations.
Duration:
1 Day
Location:
As specified or in-house
Summary:
Quality standards help retain customers, reduce errors and improve efficiency. ISO 20252 is the MR industry standard but looks daunting.
The course helps companies to understand the benefits of ISO 20252 to their organisation and how implementing it need not be bureaucratic. It can be a positive and practical means of improving performance.
The course, given by MQA Ltd, comprises workshops and interactive discussion
Objectives:
By the end of the course, delegates will be able to: understand all the requirements of ISO 20252 in practical, no-nonsense terms implement the systems required to meet the Standard in their own company document suitable procedures in an appropriate format
Topics:
The benefits of ISO 20252 General requirements of ISO 20252 Requirements for Research Executives Data collection and comparison with IQCS Data processing requirements The Assessment process
Teaching Methods:
Taught sessions with course workbook; Workshops; Interactive discussion
Course Convenor:
A Lead Assessor, Marketing Quality Assurance Ltd, The leading Certification Body in Market Research.
Other courses and workshops include: - Problem Solving
- Strategic Business Planning
- Marketing Planning
- The Service Promise ... your customer promise
- Cost of Ownership .. How to build partnerships and better business
- Benchmarking All above courses and workshops are linked to EFQM
understand all the requirements of ISO 20252 in practical, no-nonsense terms
