A Practical Introduction to
Hospitality Assured – Meetings (HA-M)
The Standard for Service & Business Excellence for Conference Centres and Event Organisations
Who will benefit?
All conference centres, event organisations and service providers considering applying for Hospitality Assured Accreditation.
Duration:
1 Day
(Typically 9.30am with lunch and breaks concluding at 5pm)
Location:
A specified location (hotel or conference centre)
Summary:
This Workshop, run by MQA Ltd - the Assessment Body - is designed to help companies understand what is needed to achieve HA-M Accreditation.
In particular, the requirements in the HA-M Standard are explained in a step-by-step basis to ensure that participants understand the evidence that they will need to gather in order to meet the minimum criteria for Accreditation.
Objectives:
By the end of the course, delegates will be able to: understand the requirements of the HA-M Standard in practical, no nonsense terms implement the actions required to meet the Standard in their own company document suitable procedures in an appropriate format
Topics:
The benefits of HA-M Accreditation Understanding the requirements in the HA-M Standard Developing documented procedures Preparing for assessment – what the assessors look for How to get started and project manage the process Time-lining
Support Materials:
As part of the Workshop fee, the following support materials will be provided: The Hospitality Assured Meetings Scheme Pack which contains details of the Standard, A Self-Assessment Process and the Assessment Process A Course Workbook which has been developed to enable you to demonstrate how your organisation meets the requirements of the Standard
Course Convenor:
A Lead Assessor and training director, Marketing Quality Assurance Ltd, The Assessment Body.
Other courses and workshops include: - Problem Solving
- Strategic Business Planning
- Marketing Planning
- The Service Promise ... your customer promise
- Cost of Ownership .. How to build partnerships and better business
- Benchmarking All above courses and workshops are linked to EFQM
understand the requirements of the HA-M Standard in practical, no nonsense terms
