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Training
Internal Auditor Training
Who will benefit? This training is relevant for whatever the standard. Ideally suited for Quality managers, directors or those taking the quality or internal audit role within organisations, as preparation for assessment by a certification body and on an ongoing basis of maintenance of procedures and standards.
It is a fundamental requirement for maintaining registration to ISO 9001 (and a recommendation for BS 7911) that internal audits are regularly carried out. Such audits can be carried out in-house by company staff or by a third party. If carried out by in-house staff, they need to be trained.
Duration: 1 Day
Typically, 9 am registration & coffee for 9.15 am start to 5pm conclusion
Location: The training can be carried out at customer premises or as a public course with delegates from several organisations in attendance.
Summary: International Quality Standards are often specified by and help retain customers, improve efficiency and help build business.
This course aims to teach delegates the fundamental concepts of the internal audit process. How auditing is used to monitor a company’s quality management system and processes. How to plan and carry out an internal audit. How to use information from an internal audit to make changes and improve performance.
Objectives: By the end of the course, delegates will be able to:
understand all the requirements of internal auditing in practical, no-nonsense terms
implement the systems required in their own company
document suitable procedures in an appropriate format
Topics: The aspects covered in the course are as follows:
The requirements of the Standard
The Auditor
Planning the Audit
Auditing Techniques
The Auditees
The Audit Process
Audit Performance Review
Planning Business Improvement
Teaching methods: This course comprises practical workshops based on real life scenarios to provide the delegates with plans and checklists, which they can immediately use in the workplace.
Delegates receive a formal certificate of attendance and career recognition.
Course Convenor: A training director and Lead Assessor, Marketing Quality Assurance Ltd, The leading Certification Body in the service sector.
Cost and booking: £200 + VAT per delegate on open course. For in-house training please contact info@mqa-ltd.co.uk or call +44 (0)1908 231565

Courses and workshops
Introduction to Hospitality Assured
Apractical guide to ISO9001
A practical guide to MQRSA
Internal auditor training

Other courses and workshops include:
- Problem Solving
- Strategic Business Planning
- Marketing Planning
- The Service Promise ... your customer promise
- Cost of Ownership .. How to build partnerships and better business
- Benchmarking
All above courses and workshops are linked to EFQM


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