Introducing The Standard for Service Excellence in Facilities Management developed by MQA – The Accredited Certification Body which specialises in Assessing Service & Business Excellence to International and Sector Specific Quality Standards

A World Class Standard and Certification Scheme Recognising Service Excellence in Facilities Management.

Service Excellence Assured provides a coherent framework for:

• Creating and Maintaining a Service Excellence Culture
• Establishing a “One Team Approach” and “Consistency of Service”
• Measuring Achievement and Improvement in Service Performance
• Establishing a Benchmark to measure World Class Service Performance through
• the Assessment Process

Service Excellence Assured for Facilities Management

• Cleaning
• Security
• Mailrooms and Messaging
• IT and Audio Visual
• Reception Services
• Waste Management
• Catering
• Logistics and Porterage and Transport
• Crèche Services
• Fitness & Well-being Services
• Pest Control
• Landscaping and Gardening
• Call Centres
• Sales & Client Support Services and more…